XFileRecover Privacy Policy
This policy explains how XFileRecover collects, uses, stores, and protects information when providing the software, the official website, accounts, payment, and customer support services.
1. Information We Collect
- Account information: email address, verification-code validation results, hashed password digests, and license expiration time.
- Payment information: plan, order number, payment method, transaction status, transaction number, and payment time.
- Operational information: app version, platform, anonymous installation identifier, scan/recovery events, error information, and other data used for statistics and troubleshooting.
- Support information: problem descriptions, contact details, and order or account information that users voluntarily provide.
2. Local File Data
File lists, paths, and file content snippets scanned or previewed by the software are processed primarily on the user's own device. We do not upload the content of files awaiting recovery unless the user voluntarily submits it to customer support or grants separate authorization.
3. Purposes of Use
We use the information above for account sign-in, license entitlement verification, order processing, after-sales support, product stability analysis, risk control, and retention necessary to comply with applicable laws and regulations.
4. Third-Party Services
Payments are processed by FastSpring, our authorized reseller and merchant of record; FastSpring collects the billing details needed to complete your purchase under its own privacy policy. Email delivery, website hosting, or analytics services may also be provided by third parties. We share only the information necessary to deliver these services, such as email addresses, order numbers, payment amounts, or payment status.
5. Storage and Protection
We protect information through measures such as access controls, password hashing, encryption in transit, and data minimization. Because no internet environment is completely secure, please safeguard your verification codes, passwords, and device access.
6. Your Rights
Users may contact customer support to request access to, correction of, or deletion of account-related information, or to handle payment, license, and after-sales records. To protect account security, we may require identity verification first.
7. Minors
Minors should use this software and related services with the consent and guidance of a guardian.
8. Policy Updates
We may update this policy as required by product changes, regulations, or operational needs. Updates will be published on the official website. Continued use of the services constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this privacy policy or how personal information is handled, please contact us at support@xfr.xia08.com.